Applies to Founding Genie VIP Annual and Brokerage subscribers.
Uptime commitment
We target 99.9% monthly uptime for the core web application, excluding scheduled maintenance (announced ≥ 48 hours in advance) and force-majeure events.
Service credits
- < 99.9% and ≥ 99.0% — 5% credit of monthly-equivalent fee
- < 99.0% and ≥ 95.0% — 15% credit
- < 95.0% — 30% credit
Credits are the sole remedy for downtime and must be requested within 30 days of the incident via support@getpipelinegenie.com.
Support response
- VIP Annual: initial response within 4 business hours
- Monthly tiers: initial response within 1 business day